A Guest staying at Disneyland Paris found mold in their hotel room, and unfortunately, nothing was done to fix the issue.
Guest Spots Mold In Hotel Room At Disney
“We recently stayed at the Davy Crockett Ranch on our trip to DLP. It was my daughters (4 yo girl) birthday. Our first trip to DLP but as I had gone to WDW several times as a kid, I was excited to share the experience with her,” the Guest explained.
“When we first entered our cabin, I could smell the musty/mildew/moldy smell. It seemed to be strongest in the main bedroom (with the double bed) which also had the ensuite,” the Guest continued. “I tried opening all the windows thinking I just needed to air out the rooms…but the smell persisted. After taking a shower, I saw the black mold in the ensuite bathroom. I thought that since I could see it, and I could smell it, there might be more lurking that was not visible.”
“My husband and daughter both have asthma, and our baby is 14 mo,” the Disney Guest added. “So we thought it best to avoid the bedroom with the ensuite. My husband and I ended up sleeping in the other bedroom with twin beds with our toddler and baby (in a cot). However, one of the beds was also broken! It was already sagging when you lifted the blanket.”
Guest Complains To Disney, But Nothing Was Done
The Disney Guest went on to explain how both she and her husband complained to the company about the mold, but nothing was done.
“We both tried to speak to the reception about this…my husband first went to explain to them, and they said they would send someone to come fix the bed. The CM he spoke with did not understand what he meant by the mold. I also went to speak with them, this time with pictures as proof,” they wrote.
“By the time I went to speak with them, the bed was broken again (the repair person only replaced two of the wooden parts, and didn’t check if any others were damaged) and it was also late in the evening,” they continued. “The CM I spoke with was in training and tried her best to help me.”
The post went on to explain, “She kept going into the office to speak to (I presume) her manager or supervisor, who never came out to speak with me in person. They asked if I would like to change cabins – since we were checking out the next morning, and the kids were all asleep, I declined. As the smell was concentrated in the bedroom with the ensuite, and we all slept in the other bedroom. I figured we could just deal with it for one night. My husband ended up sleeping on the floor (there was a pull out mattress).”
It has been a week since the guests stayed at Disney’s Davy Crockett Ranch and are still bothered by their experience.